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 Post subject: Reward gems
PostPosted: Mon May 05, 2014 12:46 am 
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Joined: Thu Aug 15, 2013 12:29 am
Posts: 2
Now as most players are aware on the 17th we received a mail saying "weekly rewards" but have received nothing and it's the next month. Today however certain players got gifted a large amount of gems, some 40 some 60 but myself and most other Bestla players 0. This has to be fixed asap, it's just corrupt gameplay making the unbalance even worse. However this big mess all started because of the merge with the Russians and the HUGE difference of rewards i.e the Russians got lvl 7 gems and titans, but also had grafting and moon shards (giving +80 base hero stats, resulting in the top 500 if not 1000 heroes being of Russians). However if we just received the same gifts in the first place there wouldn't of been any need for all the random unorganised rewards now.


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 Post subject: Re: Reward gems
PostPosted: Tue Jul 29, 2014 7:21 am 
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Joined: Thu Feb 20, 2014 8:59 pm
Posts: 68
PRIMAL wrote:
Now as most players are aware on the 17th we received a mail saying "weekly rewards" but have received nothing and it's the next month. Today however certain players got gifted a large amount of gems, some 40 some 60 but myself and most other Bestla players 0. This has to be fixed asap, it's just corrupt gameplay making the unbalance even worse. However this big mess all started because of the merge with the Russians and the HUGE difference of rewards i.e the Russians got lvl 7 gems and titans, but also had grafting and moon shards (giving +80 base hero stats, resulting in the top 500 if not 1000 heroes being of Russians). However if we just received the same gifts in the first place there wouldn't of been any need for all the random unorganised rewards now.


Greetings, thanks for your post. The day you mentioned some players receiving gems from official , that was because they missed the free gems last week so official resent to them after confirmation. And about the difference between old bestla players's heroes and the Russian players', official is not able to reset the game to make two sides completely same. Please kindly understand.

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Contact Support | Snail Member Services[/center]


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 Post subject: Re: Reward gems
PostPosted: Mon Aug 18, 2014 3:19 pm 
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Joined: Tue Feb 19, 2013 9:43 am
Posts: 14
ADM005 wrote:

Greetings, thanks for your post. The day you mentioned some players receiving gems from official , that was because they missed the free gems last week so official resent to them after confirmation. And about the difference between old bestla players's heroes and the Russian players', official is not able to reset the game to make two sides completely same. Please kindly understand.


But what you can do is send bestla players moonshards by ingame mail so they also can have the +80 basestats on their heroes. You can also send the bestlaplayers gems by mail to make the hugh gap smaller, you can also send them by ingame mail the same titan gear that russians were given for free before merge.

Just some things you very well can do by ingame mail, nothing difficult about it. It is just the willing that is the problem here.


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 Post subject: Re: Reward gems
PostPosted: Fri Aug 22, 2014 3:28 pm 
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Joined: Thu Feb 20, 2014 8:59 pm
Posts: 68
FRANKIEB wrote:
ADM005 wrote:

Greetings, thanks for your post. The day you mentioned some players receiving gems from official , that was because they missed the free gems last week so official resent to them after confirmation. And about the difference between old bestla players's heroes and the Russian players', official is not able to reset the game to make two sides completely same. Please kindly understand.


But what you can do is send bestla players moonshards by ingame mail so they also can have the +80 basestats on their heroes. You can also send the bestlaplayers gems by mail to make the hugh gap smaller, you can also send them by ingame mail the same titan gear that russians were given for free before merge.

Just some things you very well can do by ingame mail, nothing difficult about it. It is just the willing that is the problem here.



Greetings, thanks very much for your suggestion. We will record it and report to our technicians. Thanks for your pporiting HOG abnhave a good day!

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Contact Support | Snail Member Services[/center]


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 Post subject: Re: Reward gems
PostPosted: Mon Sep 08, 2014 10:30 am 
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Joined: Sat Jan 12, 2013 5:00 am
Posts: 110
and what> in this case ??


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 Post subject: Re: Reward gems
PostPosted: Fri Sep 19, 2014 9:24 am 
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Joined: Thu Feb 20, 2014 8:59 pm
Posts: 68
PIOTREKG93@10G.PL wrote:
and what> in this case ??


Greetings,

Thanks for your thread. Support team will report your request to our technicians and inform you when we have progress. Thanks and best regards.

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New Player Guide --- Launch FAQ
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Contact Support | Snail Member Services[/center]


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 Post subject: Re: Reward gems
PostPosted: Sun Nov 09, 2014 9:27 pm 
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Joined: Sun Nov 09, 2014 9:26 pm
Posts: 1
Today however certain players got gifted a large amount of gems, some 40 some 60 but myself and most other Bestla players 0. This has to be fixed asap, it's just corrupt gameplay making the unbalance even worse. However this big mess all started because of the merge with the Russians and the HUGE difference of rewards i.e the Russians got lvl 7 gems and titans, but also had grafting and moon shards (giving +80 base hero stats, resulting in the top 500 if not 1000 heroes being of Russians). However if we just received the same gifts in the first place there wouldn't of been any need for all the random unorganised rewards now.

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 Post subject: Re: Reward gems
PostPosted: Wed Nov 12, 2014 11:15 am 
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Joined: Thu Jan 17, 2013 8:10 am
Posts: 14
ADM005 wrote:
PRIMAL wrote:
Now as most players are aware on the 17th we received a mail saying "weekly rewards" but have received nothing and it's the next month. Today however certain players got gifted a large amount of gems, some 40 some 60 but myself and most other Bestla players 0. This has to be fixed asap, it's just corrupt gameplay making the unbalance even worse. However this big mess all started because of the merge with the Russians and the HUGE difference of rewards i.e the Russians got lvl 7 gems and titans, but also had grafting and moon shards (giving +80 base hero stats, resulting in the top 500 if not 1000 heroes being of Russians). However if we just received the same gifts in the first place there wouldn't of been any need for all the random unorganised rewards now.


Greetings, thanks for your post. The day you mentioned some players receiving gems from official , that was because they missed the free gems last week so official resent to them after confirmation. And about the difference between old bestla players's heroes and the Russian players', official is not able to reset the game to make two sides completely same. Please kindly understand.


Some of us recieved no gems whatsover so how is this to be fixed ?


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 Post subject: Re: Reward gems
PostPosted: Wed Nov 12, 2014 11:21 am 
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Joined: Thu Jan 17, 2013 8:10 am
Posts: 14
ADM005 wrote:
PRIMAL wrote:
Now as most players are aware on the 17th we received a mail saying "weekly rewards" but have received nothing and it's the next month. Today however certain players got gifted a large amount of gems, some 40 some 60 but myself and most other Bestla players 0. This has to be fixed asap, it's just corrupt gameplay making the unbalance even worse. However this big mess all started because of the merge with the Russians and the HUGE difference of rewards i.e the Russians got lvl 7 gems and titans, but also had grafting and moon shards (giving +80 base hero stats, resulting in the top 500 if not 1000 heroes being of Russians). However if we just received the same gifts in the first place there wouldn't of been any need for all the random unorganised rewards now.


Greetings, thanks for your post. The day you mentioned some players receiving gems from official , that was because they missed the free gems last week so official resent to them after confirmation. And about the difference between old bestla players's heroes and the Russian players', official is not able to reset the game to make two sides completely same. Please kindly understand.


Some of us recieved no gems whatsover so how is this to be fixed ?


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 Post subject: Re: Reward gems
PostPosted: Thu Nov 20, 2014 7:07 am 
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Joined: Thu Feb 20, 2014 8:59 pm
Posts: 68
MINTY0524@GMAIL.COM wrote:
ADM005 wrote:
PRIMAL wrote:
Now as most players are aware on the 17th we received a mail saying "weekly rewards" but have received nothing and it's the next month. Today however certain players got gifted a large amount of gems, some 40 some 60 but myself and most other Bestla players 0. This has to be fixed asap, it's just corrupt gameplay making the unbalance even worse. However this big mess all started because of the merge with the Russians and the HUGE difference of rewards i.e the Russians got lvl 7 gems and titans, but also had grafting and moon shards (giving +80 base hero stats, resulting in the top 500 if not 1000 heroes being of Russians). However if we just received the same gifts in the first place there wouldn't of been any need for all the random unorganised rewards now.


Greetings, thanks for your post. The day you mentioned some players receiving gems from official , that was because they missed the free gems last week so official resent to them after confirmation. And about the difference between old bestla players's heroes and the Russian players', official is not able to reset the game to make two sides completely same. Please kindly understand.


Some of us recieved no gems whatsover so how is this to be fixed ?



Hi, thanks for your thread. Since this was too long ago and we could not find any logs about the gems delivery and receiving, we are very sorry we can not give away gems if players reported this issue. Please kindly understand.

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New Player Guide --- Launch FAQ
Image
Contact Support | Snail Member Services[/center]


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