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 Post subject: Hero Unavailable After Merge?
PostPosted: Thu Jul 11, 2013 11:53 am 
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Joined: Wed Jan 16, 2013 3:19 pm
Posts: 30
Greetings Heroes,

We are aware of the account issues caused by the merge of Bestla and Olympus.

If you are prompted to create a new hero after the merge, and have not done so already, please send the following information to support@snailgamesusa.com:

Subject: [HoG] Server Merge Account Issue

1. Hero Name
2. Server
3. Account Name

We sincerely appreciate your patience while we work to resolve this issue.

-HoG Team


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 Post subject: Re: Hero Unavailable After Merge?
PostPosted: Thu Jul 11, 2013 5:24 pm 
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Joined: Wed Jan 16, 2013 3:19 pm
Posts: 30
*UPDATE*

Solving this issue may require an emergency maintenance. We will post more news soon. Thank you for your continued patience.

-HoG Team


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 Post subject: Re: Hero Unavailable After Merge?
PostPosted: Thu Jul 11, 2013 5:40 pm 
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Joined: Wed Jan 16, 2013 3:19 pm
Posts: 30
Emergency Maintenance will be today, 7/11, from 9:40 pm PDT to 10:40 pm. Thank you for your patience.


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 Post subject: Re: Hero Unavailable After Merge?
PostPosted: Fri Jul 12, 2013 9:08 am 
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Joined: Wed Jan 16, 2013 3:19 pm
Posts: 30
Greetings,

At this time, the hero issue has been resolved. If you have any further issues, please contact us via the Support site on http://hog.playsnail.com/. We appreciate your patience with this issue.

-HoG Team


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