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 Post subject: Update: Kongregate Exploit & Player Investigation
PostPosted: Wed Jan 16, 2013 6:25 pm 
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Joined: Mon Jan 07, 2013 3:48 pm
Posts: 49
Greetings,

First I'd like to thank all of you for your patience with the Kongregate and Heroes of Gaia issue.

We are nearing completion of our solution for the Kongregate compromise and apologize for the time that this has taken to resolve. Our systems were not designed or expected to handle the amount of damage that was done as a result of this issue. To help clear up any confusion, we want to give some insight into the thought process behind the decisions we’ve made.

The issue began January 6th, when a Kongregate admin account was compromised which allowed Kongregate’s back-end systems to be modified by an unknown user. When we received this information we took action by freezing any accounts that took advantage of the modified point system. The intent of freezing these accounts was to prevent any further damage to the economy. After these accounts were frozen we were able to begin work on a resolution that would be in the best interest of our players while maintaining the integrity of the game. The amount of goods purchased was in the hundreds of thousands, and over the span of a few days players had purchased thousands of Kongregate points for far less than intended. Kongregate has done their best to ensure that players are refunded for any purchases made during the time of the compromise.

After much discussion we came to a resolution that we have been putting into effect since January 11th. One of the options available was to completely roll back the servers to just before the incident occurred. After considering the length of time that had passed, we chose not to proceed this way as we felt that it would be unfair to the players who had legitimately and significantly progressed.

We instead opted to roll back only the characters which took advantage of this exploit. We will begin unlocking these accounts within the next few days as soon as we have finalized this process.

We recognize that we have not met your standards in regards to exploitation in the past and are actively looking to correct this. Any accounts involved in the purchase of excessive points may consider this a final warning, and further exploitation will result in a permanent ban.

We'd like to thank you all again for your continued patience. If you have any questions or concerns, please submit an email to Support@Snailgamesusa.com.

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