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 Post subject: Update: Kongregate Exploit & Player Investigation 1-29-2013
PostPosted: Tue Jan 29, 2013 4:02 pm 

Joined: Mon Jan 07, 2013 3:48 pm
Posts: 49
Greetings Heroes,

Snail Games USA wishes to extend its thanks to the Heroes of Gaia community for your continued patience regarding the recent Kongregate/Heroes of Gaia issue.

As you may know, a sizable portion of the community took advantage of this issue to reap exorbitant rewards, drastically altering the economic landscape of the game in a way that, unchecked, would have had far-reaching and persistently detrimental effects on the Heroes of Gaia servers. A thorough investigation was conducted alongside our game technicians to determine if the frozen accounts could be "fixed," reversing the damage and returning the accounts to their users.

As mentioned in our previous post , Heroes of Gaia's systems were not designed with contingencies for an incident of this magnitude. While we had hoped to remove the many item and stat gains resulting from this situation, we have determined that the severity of the damage makes reversal a nonviable option. We can't allow these accounts to return to the game with the gains they obtained through this series of events, as they would have an enormous advantage over accounts that did not leverage the price error. The accounts will therefore remain frozen indefinitely, and will not be unfrozen for any reason.

While we take no joy from this decision, it has been made in the interests of fairness to the community and the health of the game. Please recall that, per our Terms of Service, Snail Games USA can take any action it deems necessary to protect its games and their communities. If your account is frozen as a result of this action, any inquiry regarding a possible refund of the points purchased during the incident must be directed to our partner, Kongregate.

We regret losing so many accounts, some played by prominent, valued members of the community, but it is important for everyone playing our games to understand that each of us is responsible for the choices we make, and we must live with the consequences of our actions. Just because you can do a thing, does not mean you should do that thing.

Snail Games welcomes all reports of systems that may not be functioning as intended, and thanks those members of the community who value fairness and competition above personal gain.

We remain committed to Heroes of Gaia, and are working to enhance our Community, Support and Operations involvement with the community and the game. We'll provide more details on that in the near future.

Snail Games

Community Moderator | Snail Games
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